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Policy Form

Thank you for choosing Toby’s Grooming Place for your pet’s grooming needs! Please review the following policies carefully to ensure a smooth experience for you and your pet. After scroll down to sign the form. Thank you for your understanding and cooperation!

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Drop-Off and Pick-Up Policy

We kindly ask that clients arrive at their scheduled appointment time. A 10-minute grace period is allowed for drop-off; however, arrivals more than 10 minutes late may require rescheduling. Punctuality helps us ensure we stay on schedule and provide quality service to all our clients.

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For pick-up, we will notify you 20 minutes before your pup's grooming session is complete. We request that your pup is picked up within 1 hour of notification. A late pick-up fee of $20 will apply if your pet is not picked up within this time frame.

Cancellation and No-Show Policy

We request clients notify us as soon as possible if a grooming session needs to be rescheduled or canceled. Cancellations made less than 24 hours in advance will be considered last-minute cancellations. Due to our appointment based business, no-shows or last-minute cancellations make us unable to fill-in your taken spot(s).

 

Therefore, after a last-minute cancellations or no-shows, we kindly require a 50% non-refundable, non-transferable deposit to book future appointments. This amount is of course discounted from your total on the day of your appointment. 

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Leash Policy

For the safety of all pets and clients, ALL DOGGIES MUST remain on a leash at all times while on the premises. You are welcomed to walk your pup on our grassy areas prior to you appointment time. For your convenience there are several poop bag stations to pick up your fur baby's waste.

 

Please avoid approaching the black aluminum gate, as there are resident dogs on the property that may not always be friendly.

Payment Options

We currently accept cash, Venmo, Zelle, CashApp, and AppleCash. All payments can be sent via the phone number registered to Nazaret Uribe (863-617-4617). We also have custom links/QR codes for all methods. Just ask, and we can provide them to you.

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Vaccination Record

All pets must be up to date on the following core vaccination before their grooming session:

  • Rabies

Clients must provide documentation of up-to-date vaccinations. Documentation can be submitted in one of the following ways:

  • Attach copies to this form

  • Physical Copy: Bring a printed record to your pet's appointment

  • Photo Proof: Text images of the vaccination record to 863-617-4617

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